Barbara Katz made all the arrangements for a 3 week trip to Italy, with Eurail tickets, and private tours for 4 cities as well. All hotels included free breakfasts, which online pricing did NOT include.
The rooms were also more upgraded than we expected, with Prosecco and appetizers to welcome us! She personally knew all the Licensed Tour Guides she arranged for in each city who were college-educated, punctual, knowledgeable, and accomodating. In addition, after she booked everything, we had a family situation to cause a change in our departure date....so everything had to be changed, which caused her 2x the work, and she did that with good humor.
Everything went off beautifully, just as she planned. Can't say enough good things about her.
Product or Service Mentioned:
Barbara Katz Customer Care.
Reason of review: Good customer service.